Privacy Policy for Worksmith, Inc.

Effective Date: September 23, 2024

At Worksmith, Inc. (“we,” “us,” or “our”), we are committed to protecting the privacy and security of the information of our customers, vendors, and users. As a software-enabled facilities maintenance marketplace, we facilitate interactions between facilities managers and service providers. This Privacy Policy outlines how we collect, use, store, and share your personal and business information in compliance with the SOC 2 framework and applicable privacy laws.

1. Information We Collect

We collect the following types of information when you use our platform and services:

A. Personal Information

  • Identity Information: Name, business name, address, phone number, and email address.
  • Payment Information: Payment card details, banking information, and tax identification numbers, collected to process payments between clients and service providers.
  • Account Information: Login credentials, such as usernames, passwords, and account settings.

B. Business Information

  • Service Requests and Work Orders: Details about requested services, including the scope of work, locations, and timeframes.
  • Service Provider Information: Business qualifications, certifications, insurance coverage, and service rates.

C. Usage Data

  • Technical Information: IP addresses, browser types, device identifiers, and operating system details.
  • Interaction Information: Logs of platform use, such as pages visited, features used, and communications with other users.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: Facilitating communication and transactions between facilities managers and service providers.
  • To Process Payments: Managing invoicing, payments, and tax reporting between users.
  • To Improve Our Platform: Enhancing user experience by analyzing usage patterns and troubleshooting technical issues.
  • To Comply with Legal Obligations: Ensuring compliance with applicable laws and regulations, including security, financial, and tax obligations.
  • To Ensure Security: Monitoring and protecting the security of our platform to prevent fraud, unauthorized access, and other harmful activities.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

  • With Service Providers: We may share your information with vetted third-party vendors who assist us with platform hosting, payment processing, customer support, and security.
  • With Business Partners: When necessary to facilitate services or requests, we share relevant information between facilities managers and service providers.
  • For Legal Reasons: We may disclose information if required to comply with legal processes, court orders, or government regulations.
  • During Business Transactions: If we engage in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Data transmitted through our platform is encrypted both in transit and at rest.
  • Access Controls: We limit access to personal information to authorized personnel only, with role-based access control.
  • Audit Logging: All system access and activities are logged and monitored for security purposes.
  • SOC 2 Compliance: We adhere to the SOC 2 framework to ensure that our security, availability, processing integrity, confidentiality, and privacy practices meet rigorous standards.

5. Data Retention

We retain personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes information related to account activity, service transactions, and legal obligations.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Correction: You may request access to or correction of your personal information.
  • Deletion: You may request the deletion of your personal information where applicable under law.
  • Opt-Out: You may opt-out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at privacy-policy@worksmith.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings, but this may affect certain functionalities of the platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before engaging with their services.

9. International Data Transfers

If you are accessing our platform from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. We ensure that such transfers comply with applicable data protection laws, including the use of appropriate safeguards like standard contractual clauses.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Worksmith, Inc.
3005 S Lamar Blvd, Suite D109 #406, Austin, TX 78704
privacy-policy@worksmith.com
(737) 373-3071

This privacy policy ensures that Worksmith, Inc. maintains transparency about data handling practices and adheres to SOC 2 requirements, safeguarding your information with industry-standard measures.